Aircall
Capture every call
About
Aircall is the cloud-based call center and phone system of choice for modern businesses with Cloud Telephony Integrations (CTI) that integrates with your favorite CRM & Helpdesk software.
Ingest Aircall calls to leverage Gong Conversational Intelligence
Features
Import Aircall Calls
Gong transcribes call recordings from speech to text, turning them into actionable data and enabling teams to find specific calls with ease, search for keywords that were spoken, and benefit from rich conversational intelligence.
Benefits
Reach More Prospects
Book more meetings and speed up pipeline generation with Aircall Power Dialer, Click-to-Dial, real-time coaching, and more.
FAQ
Aircall records audio in a single channel (mono).
This means audio from recorded parties is merged into a single channel and there's not an immediate way to identify who is speaking on a recording.
This means audio from recorded parties is merged into a single channel and there's not an immediate way to identify who is speaking on a recording.
Gong will attempt to separate speakers over time.
- Gong will accumulate a number of representative calls by a recorded user and scan them to find the common speaker.
- Gong will attempt to break down calls into segments, each associated with a single speaker.
Connect
Enable this integration from Gong Company Settings > Telephony Systems
