Merge is the leading provider of customer-facing integrations and agent tools for frontier LLMs, Fortune 500 organizations, and B2B Saas companies
Merge is the leading provider of customer-facing integrations and agent tools for frontier LLMs, Fortune 500 organizations, and B2B SaaS companies
About
Merge Agent Handler is the tool-calling platform for AI agents. It gives your agent secure, reliable access to the tools your users need across hundreds of MCP-ready third-party services.
With the Gong integration, your AI agents get governed, read-only access to Gong data: calls, transcripts, library content, workspaces, users, and activity, scorecard, and interaction stats. Private calls are always excluded.
Sample use cases:
- Pull yesterday's customer calls and summarize the top objections
- Find every call in the last 30 days where the prospect mentioned pricing and surface the timestamps
- List coaching opportunities from the last 7 days, sorted by talk-ratio score
Media
Features
Use Gong Data in Merge
Agents can pull calls, transcripts, library content, workspaces, users, and activity, scorecard, & interaction stats and then summarize calls, surface keyword mentions, and rank coaching opportunities. Private calls are always excluded.
Benefits
Why Merge Agent Handler for Gong
Real Gong context: calls, transcripts, library, and stats, available to your AI agents on demand.
Secure by default: read-only access, private calls always excluded, and Gong tokens never exposed to end users.
Governed access: org-level OAuth authorized by a Gong Tech Admin, with tool scoping per agent surface.
Enterprise-ready: data-loss prevention on every call and a complete Audit Trail of every request.
Fast setup: one Gong Tech Admin authorizes once, then agents are connected.
FAQ
- Gong supports org-level OAuth only: a Technical Administrator authorizes once and Gong issues a single org-scoped token.
- Merge accesses only the scopes the admin grants at authorization (e.g. calls, transcripts), and cannot access Gong data beyond what that token permits.
- Merge applies no per-user filtering, access is determined by the Gong credential and Gong's own permission and privacy rules. With the shared org credential, all Registered
- Users receive the same org-level results Gong returns.
- Private calls (isPrivate: true) are always excluded.
Integration Diagrams
Give your AI agents secure, read-only access to Gong — calls, transcripts, library, and stats — through Merge Agent Handler's governed, auditable interface.
Data
Gong Call and User Data
Gong Call and User Data
Data
Valuable context for agents
Valuable context for agents
Requirements
Authenticating User Requirements
Gong uses org-wide authorization via oAuth2, which is done once per organization. An authenticating user must be a Gong Tech Admin.
- Learn more in Merge's documentation: https://docs.merge.dev/merge-agent-handler
Subscriptions Required
- Requires an active Gong subscription
- Must have a Merge account
- Sign up for Merge Agent Handler at https://ah.merge.dev/signup, or log in to your existing account
Connect
Connecting Gong to Merge Agent Handler takes a one-time setup by a Gong tech admin.
1. In Agent Handler, add Gong as a connector and start the connection flow.
2. A Gong tech admin authorizes via OAuth. Because Gong uses org-wide authorization, this is done once for the whole instance.
3. Agents now have scoped, read-only access to Gong data through Merge.
Prefer to use your own OAuth app or an API key? Agent Handler supports both — see Merge's documentation for setup
1. In Agent Handler, add Gong as a connector and start the connection flow.
2. A Gong tech admin authorizes via OAuth. Because Gong uses org-wide authorization, this is done once for the whole instance.
3. Agents now have scoped, read-only access to Gong data through Merge.
Prefer to use your own OAuth app or an API key? Agent Handler supports both — see Merge's documentation for setup